At Stussy Hoodie, we want you to be fully satisfied with your purchase. If you are not happy with your order, we offer a simple returns and exchange process under the conditions below.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, unwashed, and in original condition
  • The item must be returned in original packaging
  • Return request must be made within 7–14 days of delivery
  • Proof of purchase (order ID or receipt) is required

2. Non-Returnable Items

We do not accept returns for:

  • Items marked as “Final Sale”
  • Discounted or clearance products (if mentioned)
  • Items that are damaged due to customer misuse
  • Used, washed, or altered products

3. Exchange Policy

We offer exchanges in the following cases:

  • Wrong size received
  • Wrong item delivered
  • Defective or damaged product upon arrival

If your requested item is not available, we may offer:

  • A replacement item
  • Store credit
  • Or a refund (based on case evaluation)

4. Return Process

To initiate a return or exchange:

  1. Contact us at info@stussy.com
  2. Provide your order number and reason for return
  3. Wait for approval and return instructions
  4. Ship the item back to the provided address
  5. Once received and inspected, we will process your request

5. Refund Processing

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method
  • Shipping charges are non-refundable (if applicable)

6. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service

7. Damaged or Wrong Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos. We will resolve the issue as quickly as possible.

8. Contact Us

If you have any questions about returns or exchanges, contact us:

Email: info@stussy.com