At Stussy Hoodie, we aim to provide a smooth shopping experience. This policy explains how refunds and order cancellations are handled.

1. Order Cancellations

We accept order cancellations under the following conditions:

  • Orders can only be cancelled within 12–24 hours of placing them
  • Once the order is processed or shipped, it cannot be cancelled
  • Custom or special orders cannot be cancelled once confirmed

To request a cancellation, contact us immediately at info@stussy.com with your order details.

2. Refund Eligibility

Refunds are issued only in the following cases:

  • You received a wrong item
  • You received a damaged or defective product
  • Your order could not be fulfilled or was out of stock
  • Approved return cases as per our Return Policy

3. Non-Refundable Situations

We do not issue refunds for:

  • Change of mind after shipment
  • Incorrect size selection by customer (unless exchange is approved)
  • Items used, worn, or damaged by the customer
  • Late delivery caused by courier delays or customs

4. Refund Process

Once your refund is approved:

  • Refunds are processed within 5–10 business days
  • Refunds are issued to the original payment method
  • You will receive a confirmation email once processed

5. Shipping Charges

  • Shipping fees are non-refundable unless the error is from our side
  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider (processing delays may occur)
  • If still not received, contact us at info@stussy.com

7. Order Issues

If there is any issue with your order (wrong item, missing product, or damage), please contact us within 48 hours of delivery with clear photos.

8. Contact Us

For refund or cancellation requests:

Email: info@stussy.com